FAQ
Rentals & eligibility
Collapsible content
Who can rent?
Drivers 21+ with a valid driver’s license (any country) and proof of address in Tennessee
Do I need a credit card?
No. You can rent without a credit card. We accept Cash, Zelle, Debit, Credit, and Square.
Weekly or daily rentals?
We rent by the week. Renewals are weekly.
Do you have cars for delivery/ride-share apps?
Yes. We have vehicles suitable for Uber, Lyft, Amazon, DoorDash and more. For commercial/app use, weekly rates start around $200–$220; for personal use from $170 (promos may apply).
Prices, payments & deposits
Collapsible content
When are payments due? Is there a grace period?
Payments are weekly. There’s a 48-hour grace period; after that, a $10/day late fee applies.
How does the security deposit refund work?
- Paid with Credit Card → refunded to the same card within 7 days
- Paid with Zelle/Cash/Debit → bank transfer to your account in 30 days
What happens if I’m over 3 weeks late?
Extended non-payment can lead to contract termination and your deposit being used to cover tracking/recovery fees, penalties and admin costs. Vehicles are GPS-equipped and may be remotely disabled if the contract is breached.
Do you offer promotions?
Yes. For example, first week $150 for personal use (minimum 2-week rental). Ask if it’s active when you book.
Vehicle use & responsibility
Collapsible content
Who is allowed to drive the vehicle?
Only the authorized driver(s) on the agreement. If someone else drives, you lose protection and are fully liable for damages.
Can I drive outside Tennessee?
Please notify us in advance if you plan to leave the state. Unnotified out-of-state travel can trigger penalties.
Do you cover maintenance?
Yes—basic maintenance is included. Damage caused by misuse/abuse is the renter’s responsibility.
Returns, cleaning & scheduling
Collapsible content
How do I schedule maintenance?
Service is by appointment: Mon–Fri 8:30am–3:00pm; Sat 8:30am–2:00pm.
What time should I return the vehicle?
Please return before 5:00 PM on your last day (or message us early if you can’t).
Do I need to give notice before returning?
Yes—give us 7 days’ notice (especially if you’ve had the car 3+ weeks) so we can process returns smoothly.
How clean should I return the car? Will there be a fee?
Return it as clean as received. If a wash is needed, it’s deducted from your deposit:
- No Wash (clean) — $0
- Medium (not vacuumed / visible dust) — $30
- Premium (very dirty / odors/spills) — $50 No smoking in vehicles; odors fall under Premium.
Should I document the vehicle condition?
Yes. Take photos/videos at pickup and return to avoid misunderstandings.
What if I lose the document folder/keys?
A replacement fee applies and it may delay your refund—please keep them safe.